Technical Support for our Forex  Charting Software

You are here for primarily three (3) reasons:

1. You are having trouble with the charts download and installation
2. You can’t log into the website
3. You think you have a problem after the installation

All of the above are answered on this page

Note:  if 99% of our traders have their software downloaded and working perfectly and yours is not. Then it has to be a problem that is localized to your machine.  We are adept at solving these problems but we ask that you try and fix it first using the below solutions.  If you still have a problem then we are here to help.

1. You are having trouble with the charts download and installation

PLEASE NOTE: When properly installed the charts will HAVE candles and the top left will say “Locked” – this is correct! Click the turquoise graphic above right to see if your charts look like this.

If you get a message that says: “Charts are locked, you cannot work with them” … READ ON.

Before you go through the hassle of the process below, you SHOULD try and fix it yourself. 99.9% of the time the problem with charts not loading is due to your FIREWALL. You can fix this!

This condition is caused by primarily TWO things.
#1 Your firewall is blocking the charts from accessing the internet. To make sure it is your firewall you can disable it and then run the charts. If they load then you have found your problem. Manually go to your firewall (Norton and McAfee or notorious for this) and tell it to ALLOW patraders.exe.

You may also just have your computer set too restrictive in your security settings.  Simply telling it to be a little more permissive can solve the problem ( your computer thinks our software might be malicious and since you have told it to prevent anything that looks malicious it is doing what you asked it to).

Note: The Program files are placed in the “Application Data” file on your computer.  Many times this folder is hidden on your PC and you may need to turn it on.  Here is the link to learn how to do this if you do not know how CLICK HERE.

Now enable your firewall again and they should run.

#2 You entered a wrong username and/or password by mistake on the “Demo” charts and so the one you put in does NOT match the one you created.

Go on the charts to the tool bar: SYSTEM / SETTINGS and input the username and password you selected.  Can’t remember them?  Send an email using Step 1 below and give us the preferred username and password and we will re-input it into the system.

Also note: If you are running Vista…it is a very cranky Microsoft product and is a real pain to work with.

Need to Uninstall and Reinstall your charts? Download instructions on how to do this, Uninstall & Reinstall Charts.

2. You can’t log into the website

I can’t remember my username and/or password to access the website.

Ok, you will need to send us an email using the link below with as much information as you can. Like your name, the email address you used to sign up with, what you think the username and password is (we don’t store passwords so it will need to be changed).  Then tell us what you WANT the username and password to be.  This is a manual process so be patient.

If you forgot to do this when you first signed up here are the instructions again.

I still don’t get it? support@forextargettrading.com.

3. You think you have a problem after the installation

HOW TO GET LIVE TECH SUPPORT!

Live Tech support is available during “normal business hours in the USA.” We do monitor it other times, but your best opportunity is during this time.

If you experience any other problems with the charts

1. First read all the way to the bottom of this page. Then simply do BOTH PARTS below:

Step 1:

YOU MUST FIRST send us an email – this alerts the tech department that someone needs help.

You must put HELP in the subject line, include your name, a phone number and a brief description of the problem you are having.

This is EXACTLY what it should look like.

IF YOU DID NOT DO STEP 1 ABOVE DO NOT DO STEP 2!!! IT WILL NOT TRIGGER A RESPONSE WITHOUT STEP 1!

READ AGAIN!

Step 1: Email us at support@forextargettrading.com with the subject “HELP”.

Step 2:

After sending us email (step one above) click the Help button below to connect directly with the Support Desk and IF a technician is available they will respond ASAP. You will be required to download a small app on to your PC that allows us in to fix it – you will need to do ALL the steps below.

Please note this is NOT automated so if no one is there or they are currently working with another client you may have a wait.

You will then get this screen… FILL IT OUT

You will now see this (it needs to download a small file on your computer). Click SAVE FILE.

Double Click the Bomgar Icon on the next pop up.

This now pops up … click RUN.

YEA …  you made it!

You are now in the Queue … waiting for the technician.

In order to access your PC/Laptop you MUST be in front of your computer to physically allow our technician into your computer.

Please note the login is ONLY FOR technical problems with charts loading or password problems and only used by our admin to solve problems online.

“Trading Forex involves substantial risk, is not for every trader and only risk capital should be used.”

*Any income claims are typical of top performers not all users and your results will vary. These results are as reported in testimonials from members using the Forex Target Trading™ systems.

U.S. Government Required Disclaimer – Trading foreign exchange on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in foreign exchange you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange trading, and seek advice from an independent financial advisor if you have any doubts.

The purchase, sale or advice regarding a currency can only be performed by a licensed Broker/Dealer. Neither Mr. Barkley, Forex Target Trading, nor any of his affiliates or associates involved in the in the production and maintenance of these products or this site, is a registered Broker/Dealer or Investment Advisor in any State or Federally-sanctioned jurisdiction. All purchasers of products referenced at this site are encouraged to consult with a licensed representative of their choice regarding any particular trade or trading strategy. No representation is being made that any account will or is likely to achieve profits or losses similar to those discussed on this website. The past performance of any trading system or methodology is not necessarily indicative of future results.

Clearly understand this: Information contained in this product is not an invitation to trade any specific investments. Trading requires risking money in pursuit of future gain. That is your decision. Do not risk any money you cannot afford to lose. This document does not take into account your own individual financial and personal circumstances. It is intended for educational purposes only and NOT as individual investment advice. Do not act on this without advice from your investment professional, who will verify what is suitable for your particular needs & circumstances. Failure to seek detailed professional personally tailored advice prior to acting could lead to you acting contrary to your own best interests & could lead to losses of capital.

CFTC RULE 4.41 – HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING. ALSO, SINCE THE TRADES HAVE NOT BEEN EXECUTED, THE RESULTS MAY HAVE UNDER-OR-OVER COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFIT OR LOSSES SIMILAR TO THOSE SHOWN.